Locket

Troubleshooting

Why some Locket features may appear for others before you

Why does my friend have a new feature and I don't?

Find answers and troubleshooting tips for the most common issues.

General issues

What to do if you're having trouble logging into your Locket account

I can't log in to my Locket account

How to reset your Locket password and get back into your account

I forgot my password

What the “Locket hit capacity” message means and how to fix it.

I’m getting the notification “Locket hit Capacity” when logging in

What to do if you're not getting a verification email when signing up for Locket

I'm not receiving the email verification code

Find answers and troubleshooting tips for issues related to login.

Account issues

Reasons the Locket widget may not refresh with new photos.

Why isn't my Locket widget updating?

Possible causes if Locket does not appear in the widget list.

Why doesn't Locket appear when I try to add the widget?

Find answers and troubleshooting tips for issues related to the widget.

Widget issues

Tips and tricks for when a friend can't be added.

Why can't I add a friend on Locket?

Find answers and troubleshooting tips for issues related to friending.

Friending issues

Common causes of camera problems when using Locket.

Why isn't my camera working in Locket?

Possible reasons photos may no longer appear in Locket.

Where did my photos go?

What to do if you're having trouble sending photos to your friends

Why can't I send photos on Locket?

Find answers and troubleshooting tips for issues related to the camera.

Camera issues

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